Technology should optimally support our lives and work processes and not bring any additional restrictions with it. For IT-supported products or services, usability, application experience and design are decisive for market success. How should an online shop be designed to invite visitors to stroll around? What is the best way for an SRM system to support the company's internal purchasing processes? What does the group-wide electronic appointment calendar have to look like in order to meet the requirements of trainees and management? How will the workplace of the future have to be designed to meet the high demands on productivity and ergonomics?
User experience involves much more than simple operation or the practical application of technology. The Fraunhofer ICT Group researches and develops context and use scenarios to define requirements for interactive products on the basis of user properties, processes and technical framework conditions. These can be used to develop new systems, optimize existing ones or initiate innovation processes. The methodical embedding of feedback mechanisms at the level of usage context analyses ensures the validity of the requirement specification from the user's point of view at an early stage.